What Drives Customer Service
I'm passionate about customer service and what drives it, what makes it great and why it sometimes fails. ReadThis.com is a collection of my own experiences with the brands, products and services that I encounter as a customer, stakeholder or interested by-stander.
What 2 Billion Smartphones Mean for Customer Service
Published September 07, 2011 permalinkBusinesses must serve some - but not all - customers in social channels.
Read Complete Post
Social Media Beyond Marketing
Published July 28, 2011 permalinkRedefining social as a way of life, and what this means for your business.
Read Complete Post
Mercedes-Benz Austin - Customer Service Excellence
Published May 13, 2011 permalinkWe recently visited our Mercedes-Benz dealer for an AC issue. Our experience was nothing short of "truly exceptional."
Read Complete Post
Amazing Service, Amazing Value. Close to Home.
Published April 16, 2011 permalinkIf you're looking for a custom earpiece and you haven't had your ears checked in a while, consider making an appointment and getting your earpiece fit by a professional. If you're in Austin, give Dr. Hutchison a call at Austin Hearing Services. Wonderful customer service, great product, and the satisfaction of shopping locally.
Read Complete Post
Build Subject Matter Expertise
Published April 13, 2011 permalinkAre you a social media professional looking to broaden your knowledge, or to earn a certification in social media as it applies to business? Take a look at the University of San Francisco's online training program. The course runs about 8 weeks, and it's completely online.
Read Complete Post
