What Drives Customer Service

I'm passionate about customer service and what drives it, what makes it great and why it sometimes fails. ReadThis.com is a collection of my own experiences with the brands, products and services that I encounter as a customer, stakeholder or interested by-stander.

What 2 Billion Smartphones Mean for Customer Service

Published September 07, 2011   permalink

Businesses must serve some - but not all - customers in social channels.
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Social Media Beyond Marketing

Published July 28, 2011   permalink

Redefining social as a way of life, and what this means for your business.
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Mercedes-Benz Austin - Customer Service Excellence

Published May 13, 2011   permalink

We recently visited our Mercedes-Benz dealer for an AC issue. Our experience was nothing short of "truly exceptional."
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Amazing Service, Amazing Value. Close to Home.

Published April 16, 2011   permalink

If you're looking for a custom earpiece and you haven't had your ears checked in a while, consider making an appointment and getting your earpiece fit by a professional. If you're in Austin, give Dr. Hutchison a call at Austin Hearing Services. Wonderful customer service, great product, and the satisfaction of shopping locally.
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Build Subject Matter Expertise

Published April 13, 2011   permalink

Are you a social media professional looking to broaden your knowledge, or to earn a certification in social media as it applies to business? Take a look at the University of San Francisco's online training program. The course runs about 8 weeks, and it's completely online.
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