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Twitter as a Social Channel

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This is a post I've been meaning to write for awhile -- a tweet this morning prompted me to action.

One of the cliches of social media is that most of it (the content) is meaningless--"Having a coffee" or "getting haircut" or a video of a cat. I've often found myself repeating these cliches (I talk this in my book) and then at the same time have noticed I do the same thing. Hmmmm.. The book is about marketing, and written from the perspective of using social media in your marketing program. But the Social Web is bigger than that -- it's for "people" and sometime marketers are "just people" too.

As background, I have a home in Austin, TX but also live in New Delhi, where I now spend most of my time. As I've been talking with other people about this experience, and thinking back on extended stays in Spain in the early-mid nineties, it has become apparent that Twitter, in particular, has become something of a social anchor for me.

How so? Consider that my family is in Texas, and I am currently in India. As well, I travel frequently to the Bay area, to Boston, and other cities. Three weeks ago, for example, I returned home from Delhi, two days later was in San Jose for SES and visiting friends, the following week spent a day with Community Health Systems in Nashville, and am now am back in Delhi.

If my experience in each of these cities were truly separated--if the only forms of communication between people depended on physical presence or postal mail, for example, this type of travel would be potentially unsettling, in a social sense. Yet, it doesn't feel that way. largely because of Twitter.

No matter where I am, I flip open my G1, and a big part of my social community is right there. This is not to say "as a replacement of my physical community, or "3D friends" as Beth Harte calls them. Rather, it's an augmentation, and one that becomes important as we become increasinlgly mobile. Twitter gives a me a place to unwind socially, to talk with people I've gotten to know about ordinary things (other than work). This in turn brings an apparent cohesiveness to my social community, one that is quite stabilizing for me.

It surprised how important and valuable this had become. I'd love to hear about your experience: How are you using Twitter?

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Dave, I have just started reading your book and will dig into to find out more about twitter and other social media. One of my colleague was able to pull 10% of online traffic through her twitter profile. Though, I have also started but I guess it will take some time to reach to her level. Do let me know about your conference I will like to attend one in New Delhi. Cheers!
Namaste, Dave!!! Clearly ... given your New Delhi travels now ... I can see how Twitter may have become that much more important. No matter what geographic location you may be in , all your "friends" and connections are with you whenever and wherever you need them. That is the beauty of staying connected and maintaining contacts and relationships through Twitter and it would seem this is just one of those benefits that is truly maximized with globetrotters like yourself. :) Lately, I've been finally reaping the ROI (in terms of actual dollar sales or revenue-generating opportunities) people buzz about all the time and want so desperately from social networking particularly through Twitter. I've landed two projects/clients lately specifically due to being out on Twitter but these "sales" were slow cookers. One took 9 months to materialize but the point is that yes, ROI is there to be made from Tweeting but the $$$ comes in as a result of folks getting to know what you are all about, developing a comfort level, establishing trust, feeling you are someone not only worthy of following for conversational purposes but someone who has real added-value to share and expertise to provide. Your loyal follower, fan and friend ... Mayra
Dave, I'm still trying to grasp Twitter. I don't like all of the marketing messages of people trying to sell while interrupting. I specially dislike the prophets of profit on twitter and all the hype about making money. I do see Twitter as a communication platform and enjoy seeing real communication and conversations there. I've been ranting on twitter about the need for people to be interesting, provide value and now that you mentioned it, I agree that sometimes we just need to tweet as normal people. Perhaps the best analogy I heard was when someone compared Twitter to a party. You don't make money by going to a party, you simply meet people, try to be interesting and then, when the time and a opportunity comes, you'll make money through the people you met and engaged with. But honestly, Twitter is still misterious to me. Fabio(BTW, I'm enjoying the book)
I had been hearing of Twitter since the last two years. I registered an account but the same no-sense messages filled the screen: I am about to sleep
I am playing with my dog.
and so on. Till last week, it was not clear to me whether Twitter has any application in real life or not. It just seemed to me as another medium of distraction. Last week I read an article on Mashable, that proved to be an eye opener for me. Few days back I was in a book store just to see what's hot. My sister picked a book on Social Media Marketing. It was your book. The research I did last week proved beneficial to me. I now realized what is Twitter and how it can play a big role in business promotion. Still, I feel the need for expert help to learn how to use these tools effectively.
Often when you first encounter Twitter it seems quite noisy, and overwhelming. This is because opening the "main timeline" -- the default activity stream that includes all Twitter users -- is a lot like walking into a sports stadium and trying to listen to everyone, all at once. In fact, it's worse: At least in a sports stadium everyone is there for basically the reason -- to watch the game! On Twitter...who knows. ;-) The value of Twitter comes as you add friends, find people who interest you, and build a much smaller set of people to whom you actually listen, and (somewhat separately) who actually listen to you. Twitter has business uses -- subscribe to Dell's Small Business feed, for example, to learn about current specials -- as well as personal. By controlling who you listen to and by using tools like TweetDeck you can actually "make sense" of the "noise." For social or business purposes, used carefully Twitter is a great conversational tool.
I have just begun tweeting about a music network in Austin, Texas. I am the community relations organizer and I know much of my work will be about disseminating information about the unfolding of our progress as we launch ME Network (formerly Music Entertainment Television: ME TV). We are in week 3 of reorganizing and our url is not live, so I am depending on my ability to post online. We are planning to have live music events and tapings at the studio, so if anyone is in Austin during SXSW 2010, mid-March, please let me know so I can get you access badges! Much of the content created during these parties will become new programming for the network and we are also seeking videos from independent directors. I can be reached at moneyfinger@mac.com. Catarina Sigerfoos

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